SHIPPING & RETURNS
WHERE DO YOU SHIP TO?
We ship domestically and international! Depending on your order, we typically ship using USPS First Class, Priority, or Express. If you don't see a shipping option right for you, just give us a heads up at https://arelux-home.com/pages/contact-us so we can help!
WHEN WILL I RECEIVE MY ORDER?
Coronavirus Update: Please note that due to COVID-19 and the guidelines set forth by the CDC - both of which impacts our fulfillment center and our carriers - you may experience a delay in receiving your order.
You'll always receive a tracking number with your order. Shipping speed varies depending on the shipping method you select at checkout, and on your location.
We typically ship orders within 2-5 business days of purchase. If we anticipate a longer lead time, we'll note the lead time in the item description. If you have any questions about a specific item, please reach us at https://arelux-home.com/pages/contact-us
HOW DO I TRACK MY ORDER?
When we ship your order, you'll automatically receive a notification email with your tracking number.And you can use tracking number with this link. https://arelux-home.com/a/track
Please note you should receive a confirmation email shortly after placing an order with us. If you don’t receive one, please check your spam folder and mark our emails as "Not Spam" so you can receive future emails from us. This is especially important because if you don't receive an order confirmation, you also will not receive your shipment notification and tracking information.
If you are offered insurance, but do not accept it, we cannot be held responsible for damaged, lost, or stolen packages.
WHAT IS YOUR RETURN POLICY?
We accept Returns or Exchanges for all our items within 30 days. The product must be in new and resalable condition.
We promise that all our Arelux-home Plushies are cute and are made with 100% Soft Cuddle Fabrics. We perform multiple stuffing quality checks to make sure your Arelux-home always has just the right amount of stuffing for the best hugs!
Take one of our Arelux-home Plushies home and we guarantee that you will love it!
If for any reason you do not absolutely love your Arelux-home Plushie, you can return it to us within the stated return window for a full refund excluding any shipping cost - no questions asked. Just click the button below and follow the steps! For returns or equal value exchanges, select Return or Exchange. For replacement requests due to a missing, incorrect, or damaged item, please select Warranty.